MeriTalk, in partnership with DocuSign, surveyed 300 Federal, state, and local government IT and program managers to understand their digital transformation journeys and what they need to continue moving citizen services forward.
of public sector leaders have felt a shift in momentum toward digital transformation in the last two years; 60% say it’s been significant
Where is your organization with digital transformation?
have made more digitization progress in the last two years than in the past decade
Despite momentum, 88% face roadblocks that stifle progress toward digital transformation initiatives, most notably:
What else does your organization need
to advance digital transformation?
digital transformation leaders1 strongly agree adopting e-signatures served as a gateway to more digital workflows in their organization
What steps are leading organizations
more likely to take than others?
Improving data management to streamline workflows and reduce redundancies
Expanding use of FedRAMP or StateRAMP-certified cloud providers
Improving data tagging/search-ability
Tracking social impact
What has been your organization’s most successful digital transformation project to date?
“We have converted all manual accounts into electronic accounts for easier reconciliation and reference”
“Digitizing our transit system’s route maps. It allows us to track movement more efficiently”
“Our employee performance evaluations...[it] has decreased the time it takes to obtain signatures and get awards processed”
“Digitizing our dam safety program including inspections, plans, certificates, correspondence, etc.”
“Scanning and digitizing all paper applications”
Which of the following benefits is your organization experiencing from digital transformation investments?
Improved
security
Increased
operational
efficiency
Reduced
costs
Better visibility
into the location
and status of
documents
Better compliance
with government
mandates
feel that digital transformation is making it faster to deliver citizen services
Most significant opportunities to improve digitization over the next five years:
Look to the leaders: One in three public sector organizations are aggressively expanding digital services and digitizing internal processes. Collaborate with experienced organizations and departments to understand best practices, including adopting e-signatures and refining data management.
Promote security benefits: IT and program managers agree improving security is their top digital transformation goal. Counter security and data privacy concerns by expanding education for employees and citizens on how digitization can help government organizations cultivate trust and reduce risk.
Transform citizen services: While public sector leaders report unprecedented digitization progress, many improvements have been internal-facing. Leverage momentum and lessons learned from modernizing internal processes to build support for citizen-facing improvements – like mobile-first experiences – from the inside out.
DocuSign serves over 3,000 local, state, and Federal public sector organizations — and over a billion users — by transforming manual processes into automated, digital experiences. DocuSign eSignature and CLM are authorized at the FedRAMP Moderate Impact Level and are now available in the IL-4 environment to Department of Defense (DoD) customers.
