National security agencies across the Federal government must work together towards a common mission – transforming the customer experience – and the President’s Management Agenda Vision is putting this in the spotlight. As agencies modernize their IT, they can employ technological solutions to transform customer service.

MeriTalk sat down with James Bench, Senior Principal at Maximus, and John Mandell, Managing Director of the National Security Practice at Maximus to learn how technology can give Federal agencies – particularly those with a national security focus – a customer service edge.