Closing Government Keynote: It’s All About the Customer – Building Better Government Service Delivery

The Executive Order on Transforming the Federal Customer Experience and Service Delivery to Rebuild Trust in Government (CX EO) was a call to action for Federal agencies to meet growing demands from the American public for more effective and equitable interactions with government. We’ll explore the progress agencies have made to meet the mandates in the CX EO, as well as the innovations that are powering better government service delivery and citizen engagement.