A software upgrade gone wrong caused widespread system outages across the Veterans Affairs Department, officials confirmed Tuesday.
The agency’s main website, VA.gov, as well as Vets.gov, associated websites, and apps were temporarily affected, a VA spokesperson told MeriTalk.
“This morning, the Department of Veterans Affairs experienced an IT outage caused inadvertently by a system update,” the agency said in a statement Tuesday. “The outage is currently impacting certain VA systems and applications, along with the VA website. IT officials are working to restore the impacted systems and applications, and expect completion by the end of the day.”
An agency spokesperson confirmed to MeriTalk that some sites, like MyhealtheVet, were not affected. “Proud of the team in the face of this situation, as they worked diligently to restore service and provide internal and external messaging to ensure stakeholders remained informed of the progress,” a spokesperson for VA Chief Information Officer LaVerne Council said. “Most sites/apps were back up and running nearly 6 hours in advance of initial estimates.”
This story is still developing.