The General Services Administration announced several companies receiving awards for “critical work” at the Centers of Excellence (CoEs) within the U.S. Department of Agriculture (USDA), advancing the Centers of Excellence initiative into phase II.

“I am proud of the Federal Acquisition Service, especially the Technology Transformation Services team, for making these Phase II awards and hitting this major milestone so quickly,” said Emily Murphy, GSA administrator. “This effort will result in a better customer experience for citizens and a suite of best practices and lessons learned that can be applied across the government to ensure agencies have the tools and knowledge they need to better serve the American people.”

The contracts will support USDA’s five Centers of Excellence, in the areas of cloud adoption, contact center, customer experience, data analytics, and infrastructure optimization.

Contracts awarded include:

  • OneUSDA Contact Center awarded to Accenture Federal Services;
  • Voice of the Customer Tool awarded to NIC Federal;
  • Data Analytics Capacity Building and Data Visualization and Analytics awarded to SAIC;
  • Customer Experience Digital Support Services awarded to Booz Allen Hamilton; and
  • Business Modernization Office Support Services awarded to Summit Consulting.

Additionally, GSA awarded blanket purchase agreements to 10 contractors for infrastructure optimization and cloud adoption services.

“Since beginning in March of 2018, USDA has benefited from its engagement with GSA,” said USDA CIO Gary Washington. “The CoEs have helped USDA accelerate its modernization efforts across our mission areas during the first six months of our partnership.”

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