The Department of Veterans Affairs has a huge mandate – to provide healthcare, benefits, and services to support the nation’s nearly 20 million veterans. In these extremely trying times, VA has met the health crisis with a remarkable expansion of IT-driven patient care capabilities, thanks to modernization of key underlying service architectures. VA innovated to outpace service demand during the coronavirus pandemic and as a result:
- Expanded telehealth capacity tenfold
- Increased telework capability
- Improved data analysis in its business intelligence unit
- Enhanced digital experience information and applications on VA.gov
On Wednesday, December 16 at 1:30 p.m. EST we heard from VA’s CIO Jim Gfrerer, who shared how the VA prepared for unprecedented demand and continues on the modernization fast track.
Speakers
ServiceNow
MeriTalk
Department of Veterans Affairs
ThunderCat Technology
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Monica Murphy
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