The embracing of “digital first” throughout the Federal government is ushering in new ways to achieve the mission. But it also uncovers challenges and areas for improvement. A user-centric approach helps to uncover new and transformational ways to deliver government services and improve the efficiency and effectiveness of government operations.

Explore how this user-centric approach to digital modernization, coupled with emerging technologies, can dramatically improve the citizen, employee, and user experience – the total experience with government.

Watch: Building Trust in Government With Total Experience Modernization

Agencies deserve experiences that are simple, seamless, and secure. Through human-centered design, agencies can realize better business outcomes, achieve operational excellence, boost employee retention, and increase customer satisfaction. Joe Jeter, senior managing director of Federal technology at Maximus, discusses how total experience can enhance customer and employee operations, building greater trust in government.

Listen: UX and Emerging Tech Come Together to Transform Government Services

Across the public sector, agencies are seeing increasing demand for faster, digitally enabled service delivery – and a better user experience, for both employees and constituents. In this MeriTalking podcast, MeriTalk’s Gail Emery is joined by Joe Jeter, senior vice president of Federal technology at Maximus, to explore how this user-centric approach to digital modernization, coupled with emerging technologies, can dramatically improve the citizen, employee, and user experience – the total experience with government.

Read: Digital Modernization for Federal Agencies Combines Automation, Total Experience

As Federal agencies work through their digital modernization roadmaps, officials are embracing a user-centric approach to building IT infrastructures that will dramatically improve the total experience with government – for citizens and employees alike. MeriTalk recently sat down with Joe Jeter, senior vice president for Federal technology at Maximus, to discuss how agencies are utilizing automation and emerging technologies to transform service delivery and improve efficiencies.

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