Constituents increasingly use multiple channels to interact with Federal agencies. They want 24/7/365 access, faster, more efficient service delivery, and improved access to essential information.

Digital humans can help. Powered by generative artificial intelligence (GenAI), digital humans provide personalized, engaging, and empathetic customer service experiences – on demand.

Download this issue brief to explore how GenAI and digital assistants help agencies expand their reach and efficiently scale services.