Federal agencies face mounting pressure to modernize citizen services – cutting costs while offering faster, more transparent, and personalized experiences. But siloed, incomplete data and service models that prioritize volume over impact hinder progress. Without comprehensive, contextual data and the tools to use it effectively, agencies will struggle to streamline operations – let alone anticipate and meet evolving citizen needs.

To help agencies align customer experience (CX), technology, funding, and policy decisions with mission outcomes, Maximus applies Mission-Centered System Design (MCSD), a structured, scalable model that transforms isolated service enhancements into intelligence-driven systems with measurable public impact.

Download the issue brief to explore how Maximus uses MCSD to empower agencies to overcome data barriers and drive lasting modernization.