Federal agencies are evolving to meet the COVID-19 crisis, moving through three key stages: crisis response, readiness, and resiliency. Once operational in a crisis state, teams work to understand and manage risk; then, build operational resiliency for the future with agile platforms, automation, and contextual decision making.
ServiceNow’s Bob Osborn and Jonathan Alboum discuss key steps in each stage on the roadmap to resiliency and lessons learned from working with government leaders on the front lines.