Empowering the Citizen

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Workshop: Take a Walk in Your Customer’s Shoes (Attendance is limited)

Join us for this exclusive, hour-long collaborative workshop focused on persona development and next steps in creating a journey map, action plan and roadmap to solve for key problems. Attendance is limited, but additional workshops will be scheduled for waitlisted registrants.

Session Speakers

Tish Falco [moderator]
Senior Director, Customer Experience
General Dynamics Information Technology
Event Details
City Club of Washington
555 13th St NW
Washington, D.C. 20004
Please contact Taylor Starkman at tstarkman@meritalk.com or 703-883-9000 ext. 101, should you have any questions.