Fireside Chat: Improving CX and Citizen Service Outcomes

Catering holistic consumer experiences remains as a stumbling block for Federal agencies – citizens continue to clamor for more user-friendly digital tools, yet many are left struggling with inadequate solutions. The President’s Management Agenda sets forth new requirements aimed at improved customer service, critical at this time as agencies are forced to accelerate their digital transformation. Barton Phillips, Vice President of Public Sector at DocuSign, will discuss how agencies can meet the objectives codified in the Customer Experience Executive Order and achieve outcomes that are faster, simpler, smarter, and greener.