Federal Chief Information Officer Clare Martorana said this week she is very optimistic about the potential of artificial intelligence (AI) technologies to help in the government’s ongoing mission to improve citizen services. […]

As the Office of Management and Budget’s (OMB) effort to transform the President’s Management Agenda from a list of goals into actionable policy steps gathers steam, OMB is fleshing out its list of Federal agency officials who are taking on leadership rules not only for the three major PMA pushes but for numerous strategic goals within each of them. […]

With customer experience (CX) being not only a priority in President Biden’s Presidential Management Agenda vision but also the subject of its own executive order, Federal agency and industry officials said a focus on human-centered design and personnel is vital when using technology to make citizen services more consistent and accessible. […]

Federal CIO Suzette Kent provided a demonstration this morning at the American Council for Technology and Industry Advisory Council’s (ACT-IAC) Imagine Nation ELC Conference to help envision a future for government services that may not be that far away. […]

IT modernization in the Federal government will require collaboration, effective policies, and a focus on the true end-goal: improving the government experience for citizens, said agency CIOs and industry leaders at a May 23 FedInsider webinar on IT modernization. […]