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Department of Commerce
White House

President Biden issued an executive order (EO) today that largely tracks existing administration policy aimed at advancing racial equity and support for underserved communities in the U.S., but also features several technology, data, and contracting-related mandates. […]

CX Customer experience -min

By: Santiago Milian, Principal, Booz Allen; and Jenna Petersen, senior lead technologist, Booz Allen From housing assistance to community health to closing the digital divide, equity is on the agenda of multiple Federal agencies. But making Federal services more equitable demands a close look at how constituents experience them. Do services address the full breadth […]

CX Customer experience -min
data privacy, people, personal data, binary

The Biden administration is determined to improve trust in government, and as part of that goal has made equity a top priority. Agencies are at work responding to recent mandates with assessments about their programs and policies to uncover barriers to serving all demographics and communities. […]

Almost two years ago, life fundamentally changed overnight. People of all backgrounds and communities found themselves needing government services to make it through challenging times, and the Federal government responded by authorizing initiatives like the Paycheck Protection Program (PPP) and economic impact payments. […]

White House
Customer experience CX-min

In its annual update to Circular A-11, the Office of Management and Budget (OMB) made significant changes to section 280, which focuses on customer experience (CX) and service delivery.

The new changes provide a new expanded definition for customer experience – one that includes equity and designates CX as a priority instead of a nice-to-have. […]

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