The General Services Administration (GSA) and the White House Office of Management and Budget (OMB) recently launched two new digital tools for Federal agencies to advance equity in procurement. […]
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The Department of Commerce (DoC) has appointed Ines Hernandez to a newly created role as the agency’s counselor for equity. […]
President Biden issued an executive order (EO) today that largely tracks existing administration policy aimed at advancing racial equity and support for underserved communities in the U.S., but also features several technology, data, and contracting-related mandates. […]
The White House on Dec. 28 released the U.S. Government’s Fifth Open Government National Action Plan which aims to advance a more accountable government and increase the public’s access to data. […]
By: Santiago Milian, Principal, Booz Allen; and Jenna Petersen, senior lead technologist, Booz Allen From housing assistance to community health to closing the digital divide, equity is on the agenda of multiple Federal agencies. But making Federal services more equitable demands a close look at how constituents experience them. Do services address the full breadth […]
Federal CIO Clare Martorana said today that good customer experience (CX) in government starts with “meeting people where they are,” and doing so equitably in order to build back trust in government. […]
The Biden administration is determined to improve trust in government, and as part of that goal has made equity a top priority. Agencies are at work responding to recent mandates with assessments about their programs and policies to uncover barriers to serving all demographics and communities. […]
Almost two years ago, life fundamentally changed overnight. People of all backgrounds and communities found themselves needing government services to make it through challenging times, and the Federal government responded by authorizing initiatives like the Paycheck Protection Program (PPP) and economic impact payments. […]
The White House Office of Science and Technology Policy (OSTP) launched “The Time is Now: Advancing Equity in Science and Technology Ideation Challenge” on Oct. 14 to ensure all Americans can partake in the science and technology landscape. […]
In its annual update to Circular A-11, the Office of Management and Budget (OMB) made significant changes to section 280, which focuses on customer experience (CX) and service delivery.
The new changes provide a new expanded definition for customer experience – one that includes equity and designates CX as a priority instead of a nice-to-have. […]