With customer experience (CX) being not only a priority in President Biden’s Presidential Management Agenda vision but also the subject of its own executive order, Federal agency and industry officials said a focus on human-centered design and personnel is vital when using technology to make citizen services more consistent and accessible. […]

In the summer of 2021, President Biden released the Executive Order (EO) on Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce, and to meet the requirements outlined in the EO Federal agencies have strived to incorporate practices that build up diversity and inclusion in their respective workforce, agency leaders said during the ServiceNow Federal Forum 2022 on Mar.10.                                                  […]

Gerald Caron, CIO and assistant inspector general for information technology at the Department of Health and Human Services (HHS) Office of the Inspector General (OIG), said today he wants Federal agencies to move away from looking at zero trust as a checklist and instead focus on its practical effectiveness to prevent cyberattacks. […]

Two senior House leaders on Federal technology issues said today they are looking for decisive action soon on legislation to update the Federal Information Security Management Act (FISMA), and codify and improve the General Services Administration’s Federal Risk and Authorization Management Program (FedRAMP). […]

The Defense Information Systems Agency (DISA) is in the midst of a transformation being led by Director Lt. Gen. Robert Skinner. Skinner emphasized the importance of understanding what the focus of the transformation is and being aligned across the department in putting together DISA’s transformation. […]

The future of modern government – how it works, how it serves, how it adapts – depends on the agility, effectiveness, and efficiency of the IT systems that are its force multipliers. […]