Ensuring customers are happy is important, but Federal customer experience (CX) experts believe ensuring employees are happy is equally important. Federal experts say the same human-centered design framework can be applied to both CX and employee experience (EX) to give agencies a competitive advantage. […]

Federal leaders agreed during a Feb. 25 virtual conference organized by GovExec that the Federal government needs to change its mindset and culture to allow for more telework in the future, even after the COVID-19 pandemic. […]