Cloud security provider Zscaler and digital workflow service provider ServiceNow have announced new service integrations that the companies said will give joint customers improved visibility and data security for cloud data protection and security incident response.

“These enhancements allow customers to further benefit from their zero trust architectures by gaining complete control of sensitive cloud-based data and fast threat detection and response as they accelerate their secure digital transformation journey,” the companies said. The integrated service offering uses Zscaler’s cloud security threat intelligence to accelerate threat investigations and response workflows.

In practical terms, the integrated offering allows Zscaler to control authentication on the ServiceNow platform, which means that remote and unmanaged devices can be easily  restricted from accessing the ServiceNow platform and data.  As a result, “devices can only access ServiceNow through Zscaler, whereby security policies and access control to sensitive data can be enforced,” the companies said.

“Zscaler ensures that only authenticated users and secure devices can access ServiceNow, based on business policies and without putting them on the same network,” said Amit Sinha, the company’s president and CTO. “By sharing threat intelligence and leveraging context based access controls, Zscaler and ServiceNow can reduce business risk, simplify compliance and improve work from anywhere user experience,” he said.

“ServiceNow’s workflows create an enterprise-wide fabric that help ensure the resilience and agility of a company’s digital landscape,” said Pablo Stern, senior vice president of IT Workflow Products at ServiceNow. “The Zscaler collaboration extends our workflows to help customers investigate and mitigate security issues that can disrupt business and tarnish brands.”

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John Curran
John Curran
John Curran is MeriTalk's Managing Editor covering the intersection of government and technology.