Reps. Katie Porter, D-Calif., Gerry Connolly, D-Va., and Kweisi Mfume, D-Md., reintroduced legislation on April 18 that would codify into law parts of President Biden’s 2021 executive order (EO) that directs Federal to make citizen-focused improvements to government services. […]
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Customer Experience EO
Three officials from Federal agency high-impact service providers discussed new and innovative ways their agencies are reimagining customer experience (CX) by harnessing emerging tech as they drive toward the far-reaching CX improvement goals set out in President Biden’s executive order issued late last year. […]
The Department of Labor’s (DOL) Office of Worker’s Compensation Programs (OWCP) is well underway with efforts to improve customer-centric services by modernizing and transforming its claimant process. […]
The Office of Management and Budget (OMB) is forging ahead with executing President Biden’s Federal customer experience improvement executive order issued last December by framing the planned service improvements around five distinct major life events where citizens may rely more heavily on the government for help. […]
In response to the Biden Administration calling on agencies to transform customer experience in government, the Office of Management and Budget (OMB) issued a memo Wednesday directing agencies to identify and reduce the burden individuals go through when applying for Federal services. […]
With the initial big round of Technology Modernization Fund awards announced in September skewing toward cybersecurity-related projects, Federal CIO Clare Martorana said today at MeriTalk’s TMF Forward virtual event that the next round of awards will be focused more on projects that will foster citizen service improvements. […]
President Biden released an executive order (EO) today with requirements for 17 different Federal agencies to make customer experience (CX) improvements across 36 areas. The order as a whole broadly focuses on ways Federal government agencies can create more seamless interactions with the public, Federal officials said on a press call explaining the White House directive. […]
President Biden today issued an executive order that broadly supports new efforts by the government to improve the quality of citizen interactions with the government, and requires17 Federal agencies to make customer experience (CX) improvements in 36 areas ranging from accessing retirement benefits to renewing travel passports. […]