Citizen satisfaction with U.S. federal government services continued to improve in 2025, increasing 1% to reach a 19-year high score of 70.4 out of 100, according to the American Customer Satisfaction Index (ACSI) Federal Government Study 2025. […]

The Biden-Harris administration’s customer experience (CX) efforts may finally be paying off. After four years of measurements that show declining satisfaction, citizen satisfaction with Federal government services surged by 4.6 percent in 2022, according to the American Customer Satisfaction Index’s (ACSI) Federal Government Report 2022. […]