Federal employees who are looking to retire rely on a largely paper-based system to submit their retirement applications, but the Office of Personnel Management (OPM) is looking to change that through a new online application. […]

Ensuring customers are happy is important, but Federal customer experience (CX) experts believe ensuring employees are happy is equally important. Federal experts say the same human-centered design framework can be applied to both CX and employee experience (EX) to give agencies a competitive advantage. […]