During a House Committee on Oversight and Reform subcommittee hearing today, the committee took up two IT-related bills, H.R. 4688 and H.R. 5792, one of which was reported favorably to the House and the other postponed with some resistance from the GOP side of the committee. […]

The Senate on July 25 approved the Federal Agency Customer Experience Act (S. 1275), which would charge Federal agencies with gathering customer feedback about agency services, and to make some of that feedback data public. […]

Sens. Maggie Hassan, D-N.H., and James Lankford, R-Okla., introduced the Federal Agency Customer Experience (FACE) Act of 2019 on May 1 to improve American customer service experiences when they interact with Federal agencies. […]