Federal government agencies’ customer experience scores hung fairly steady in Forrester Research’s US Customer Experience Index Rankings 2022 report issued last month, even as rankings for some business sectors declined. […]

Research and consulting firm Forrester is calling for the incoming Biden administration to create a permanent Chief Customer Officer (CCO) position that would have the stated goal of improving the customer experience (CX) of those interacting with Federal agencies. […]

Federal agencies are looking to gain actionable intelligence and information from disparate data sources in a secure, scalable, and efficient manner. An emerging technology known as a big data fabric could provide those agencies with a unified platform “that accelerates insights by automating ingestion, curation, discovery, preparation, and integration from data silos,” according to Forrester Research. […]

Federal agencies should look to implement more digital services in order to improve citizen satisfaction, an official from Adobe Systems said on a July 24 webinar organized by Adobe and Carahsoft. […]

With new threats emerging to and from the data economy, a zero trust IT security approach can solve some of the problems that come with digital transformation, said Jeff Pollard, principal analyst at IT sector research firm Forrester at the Akamai Government Forum on June 14. […]