Satisfaction with Federal government agencies is at an all-time high, but the average customer experience (CX) rating across government still sits below the private sector, and digital experiences are seen as a weak point, according to Forrester’s Federal Customer Experience Index for 2020. […]

The Department of Health and Human Service’s Center for Medicare and Medicaid Services (CMS) reported a data breach of its HealthCare.gov site, with the attacker accessing the files of about 75,000 people, the agency said in a statement released Friday. […]