taxes, IRS

A new Senate bill is aiming to make taxpayers’ lives easier by requiring the Internal Revenue Service to create a dashboard that increases accessibility of online tax refund information by showing tax return backlogs and wait times.  […]

data privacy, people, personal data, binary
IRS, taxes, tax season,

The Internal Revenue Service (IRS) announced this week that its Direct File tool will be available in 12 additional states for the 2025 tax season, making the free e-filing service available in a total of 24 states. […]

IRS
IRS

The Internal Revenue Service (IRS) isn’t adequately overseeing and managing the decommissioning of legacy systems, according to a recent report by the Treasury Inspector General for Tax Administration (TIGTA).   […]

IRS

The Internal Revenue Service (IRS) wants to expand its use of authentication services that employ the Login.gov sign-on service developed by the General Services Administration (GSA), but the Treasury Inspector General for Tax Administration (TIGTA) said in a July 23 report that IRS is facing security hurdles in that process.   […]

IRS, taxes, tax season,

The IRS’s Direct File pilot program that the agency conducted earlier this year proves the value in prototyping products in the Federal government before they are fully scaled up, the project’s product lead said during the Biden-Harris President’s Management Agenda event on July 10. […]

CX Customer experience -min

IRS Chief Technology Officer (CTO) Kaschit Pandya said Tuesday that his agency interacts with more Americans than nearly any other public or private organization and is leveraging artificial intelligence (AI) to improve its customer experience. […]

IRS
funding

A June 18 report from the Treasury Inspector General for Tax Administration (TIGTA) reckons that the IRS as of March had used about 10 percent of the approximately $57 billion in multi-year modernization funding that Congress has approved for the agency. […]

IRS, taxes, tax season,

The U.S. Department of the Treasury and Internal Revenue Service (IRS) announced that the state of Oregon is the first to join up for the IRS Direct File program – which allows taxpayers to file their tax returns directly with the IRS online – for the 2025 tax filing season. […]

IRS
IRS

The Government Accountability Office (GAO) is asking the IRS to take steps to document its use of AI technology in a new pilot the agency is taking to explore the “tax gap” – which represents the difference in the amount of taxes owed versus those collected. […]

federal workers workforce IT workers employees millennial -min

Along with ongoing technology modernization efforts – which include implementation of artificial intelligence and cloud-based technologies to streamline operations – IRS Commissioner Danny Werfel said today that increasing the agency’s workforce to handle taxpayer demand remains a high priority. […]

IRS

After a successful year of piloting during the 2024 tax season, the IRS said today it is moving forward with making its Direct File program a permanent tool. […]

taxes, IRS

The IRS has announced the extension of its current Free File program through 2029 under an agreement with Free File, Inc. – a partnership between the agency and several tax preparation software firms – that provides free access to tax prep and online filing software. […]

IRS
IRS

The IRS is taking claim for a range of technology-driven customer service improvements over the past year, and pointing to future improvements it hopes to achieve, in an update to its strategic operating plan published on May 2. […]

Danny Werfel, Daniel Werfel, IRS commissioner
IRS

The Treasury Inspector General for Tax Administration (TIGTA) – which was created by Congress in 1999 to provide oversight of the Internal Revenue Service – claimed credit this week for helping the IRS prevent the potentially fraudulent use of $3.5 billion of tax credits. […]

Danny Werfel, Daniel Werfel, IRS commissioner

As the IRS moves forward with deploying artificial intelligence (AI) capabilities into agency operations, IRS Commissioner Danny Werfel said this week that the pace of adoption will remain cautious in the interests of protecting taxpayer privacy. […]

IRS

The Government Accountability Office (GAO) said in an April 9 report that the IRS maybe underestimating the true cost of its Direct File tax system pilot, which allows taxpayers to file their tax returns electronically and for free with the agency. […]

IRS

The IRS is moving both with deliberation and an expansive set of possibilities as it studies how the agency can take advantage of generative artificial intelligence technologies, a senior IRS tech official said at the Salesforce World Tour D.C. 2024 event on April 10. […]

Mina Hsiang, USDS

The U.S. Digital Service (USDS) partnered with the IRS to launch the new Direct File Pilot Program, which USDS Administrator Mina Hsiang said on Wednesday is an “incredibly exciting” customer experience (CX) achievement. […]

IRS

A group of 21 tax officials from 18 states is urging the Department of Treasury (DOT) to disband the IRS’ new Direct File pilot program, citing potential tax filing problems they said could arise from confusion on the part of taxpayers. […]

New legislation introduced in the House by Reps. Clay Higgins, R-La., and Eric Burlison, R-Mo., would put limits on how the IRS can use AI technology – specifically in choosing whose tax returns to audit. […]

funding

Congress is taking steps as part of its fiscal year 2024 government appropriations bills to lop off a quarter of the $80 billion of modernization funding for the IRS approved in the Inflation Reduction Act (IRA) in 2022. […]

CX Customer experience -min

Aiming to generate good customer experience across Federal agencies is far from a new concept, but the implementation of analytical and artificial intelligence-based tools across the Federal government is allowing for a much-needed revamp of how the government delivers services. […]

Danny Werfel, Daniel Werfel, IRS commissioner
Danny Werfel, Daniel Werfel, IRS commissioner
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