IRS Commissioner Daniel Werfel wants to expand agency’s programs that allow taxpayers to file their tax returns with the government for free, following on the agency’s Free File and Direct File pilots. […]

The IRS is taking claim for a range of technology-driven customer service improvements over the past year, and pointing to future improvements it hopes to achieve, in an update to its strategic operating plan published on May 2. […]

With tax season finally over, the IRS is touting the success of its Direct File pilot after officially closing the new service that helped over 140,000 taxpayers file their Federal tax returns. […]

The Treasury Inspector General for Tax Administration (TIGTA) – which was created by Congress in 1999 to provide oversight of the Internal Revenue Service – claimed credit this week for helping the IRS prevent the potentially fraudulent use of $3.5 billion of tax credits. […]

As the IRS moves forward with deploying artificial intelligence (AI) capabilities into agency operations, IRS Commissioner Danny Werfel said this week that the pace of adoption will remain cautious in the interests of protecting taxpayer privacy. […]

The Government Accountability Office (GAO) said in an April 9 report that the IRS maybe underestimating the true cost of its Direct File tax system pilot, which allows taxpayers to file their tax returns electronically and for free with the agency. […]

The IRS is moving both with deliberation and an expansive set of possibilities as it studies how the agency can take advantage of generative artificial intelligence technologies, a senior IRS tech official said at the Salesforce World Tour D.C. 2024 event on April 10. […]

The U.S. Digital Service (USDS) partnered with the IRS to launch the new Direct File Pilot Program, which USDS Administrator Mina Hsiang said on Wednesday is an “incredibly exciting” customer experience (CX) achievement. […]

A group of 21 tax officials from 18 states is urging the Department of Treasury (DOT) to disband the IRS’ new Direct File pilot program, citing potential tax filing problems they said could arise from confusion on the part of taxpayers. […]

New legislation introduced in the House by Reps. Clay Higgins, R-La., and Eric Burlison, R-Mo., would put limits on how the IRS can use AI technology – specifically in choosing whose tax returns to audit. […]

Congress is taking steps as part of its fiscal year 2024 government appropriations bills to lop off a quarter of the $80 billion of modernization funding for the IRS approved in the Inflation Reduction Act (IRA) in 2022. […]

Aiming to generate good customer experience across Federal agencies is far from a new concept, but the implementation of analytical and artificial intelligence-based tools across the Federal government is allowing for a much-needed revamp of how the government delivers services. […]

The IRS needs to work on improving how the agency tracks its modernization efforts, according to a new Government Accountability Office (GAO) report released March 19. […]

The Department of Treasury, along with its IRS component, is moving toward a requirement that agency leadership work more than half of their hours within traditional office settings. […]

A new watchdog report from the Treasury Inspector General for Tax Administration (TIGTA) finds that the IRS as of July 2023 was giving 19 contractors access to sensitive systems after the contractors had unfavorable background checks. […]

A bipartisan pair of senators has introduced legislation that would require the IRS to implement barcode technology to speed up the agency’s tax filing process while saving money for the agency. […]

The IRS announced today that the latest version of  its IRS Free File Guided Tax Software service is online and operational for taxpayers to prepare in advance for the 2024 tax filing season. […]

While the IRS has been making historic progress in modernizing its tech-based capabilities to streamline workforce effort and tax processes, a new report from the agency’s taxpayer advocate office says IRS still has more work to do to eliminate paper-based processes. […]

With the new year underway, the IRS is gearing up to pilot a new scanning system for the 2024 tax filing season that will utilize AI and machine learning (ML) technology to scan tax returns into the agency’s tax processing systems. […]

As the IRS moves toward testing out its new direct file system pilot in the coming tax season, the agency said it will be use ID.me identity verification technology to help identify participants in the pilot program, according to an IRS blog post. […]

With the IRS collecting more than $4.9 trillion in Federal taxes for fiscal year 2022 – totaling 96 percent of all government funding for that year – it’s more important than ever for the agency to speed the development of modernized services for taxpayers and more efficient tax collection for government. […]

Internal Revenue Service (IRS) Commissioner Danny Werfel announced big steps to reorganize the agency’s leadership structure today, aiming to reflect the transformation goals the agency has been undertaking since the commissioner’s confirmation to his post earlier this year. […]

As the Internal Revenue Service (IRS) is gearing up to pilot its first-ever Direct File tool in the coming tax season – allowing  taxpayers to directly file their taxes with the government by only using the online tool – IRS Commissioner Danny Werfel is holding his breath on the potential success of the tool’s introduction. […]

The Internal Revenue Service (IRS) is looking for vendors to help the agency scale up its robotics process automation (RPA) capabilities to a target level of 35 to 50 automations annually, according to a new request for information (RFI) from the agency. […]

The Internal Revenue Service (IRS) is inviting industry to submit bids on a new potential seven-year, $1.9 billion blanket purchase agreement to provide end-to-end program management support as well as to deliver enterprise-level information technologies solutions. […]

The IRS has officially chosen Rajiv Uppal as the agency’s new chief information officer (CIO), filling the position which had been without a permanent CIO since March of this year. […]

The IRS announced this week that the agency has achieved – ahead of schedule – the first goal of its paperless processing initiative, which is to allow taxpayers to respond online to notices and correspondence and with the Federal agency. […]

The IRS is looking to implement and test new modernized technology to run parallel with legacy technology after the 2024 filing season, which a top IRS official this week said will eventually replace the legacy systems. […]

The Internal Revenue Service (IRS) is moving forward with piloting its Direct File tool in 13 states that will allow people to directly file their taxes next year by only using the online tool if they meet certain criteria. […]

A new report from the Treasury Inspector General For Tax Administration (TIGTA) sheds light on why the Internal Revenue Service (IRS) scrapped plans to use Login.gov as an alternative for taxpayers to identify themselves to utilize IRS tools and services for 2023 tax season. […]