It is a truism in government that artificial intelligence (AI) and machine learning (ML) are the wave of the future, offering many opportunities for increased efficiency and accuracy that help to better serve the public. Early adopters in the Federal government have realized some quick wins with the technologies – but it is often a challenge to understand when those technologies are mature enough to be applied to a particular problem. […]

Through the President’s Management Agenda Vision, the administration has put a spotlight on customer service in Federal government agencies. Fortunately, as agencies modernize their information technology (IT), they can employ technological solutions such as artificial intelligence (AI) and automation to transform the customer experience. […]