Federal defense agencies are seeing operational gains from deploying ServiceNow platforms and artificial intelligence (AI) tools, with the Defense Logistics Agency (DLA) cutting its average customer service case resolution time by 60% and the U.S. Air Force using the platform to standardize systems and improve enterprise-wide visibility. […]

The National Science Foundation (NSF) is using zero trust principles to prepare its data for artificial intelligence (AI), Michael Hauck, the agency’s acting chief data officer (CDO) and acting chief AI officer, said today.   […]