Department of Veterans Affairs (VA) officials said this week that they are looking to fix website tech issues that have now impacted the disability claims for more than 120,000 veterans, and that the agency is putting in place a senior executive to direct the fixes. […]

Members of Congress are calling on the Department of Veterans Affairs (VA) to take greater accountability for VA.gov’s recent technical problems that impacted the disability claims of thousands of veterans. […]

The Department of Veterans Affairs (VA) is launching a “full review” of all VA.gov processing systems after discovering technical problems that impacted the disability claims of thousands of veterans. […]

The Department of Veterans Affairs (VA) is launching several real-time customer experience surveys on its websites to monitor feedback from veterans on their use of VA.gov, according to the agency’s September 2020 President’s Management Agenda (PMA) update.  […]

One year after the relaunch of the Department of Veterans Affairs (VA) official website, VA.gov, the agency praised streamlined citizen services, integration of veterans’ health data with an iOS app, and its virtual veteran services capabilities at the Veterans Digital Transformation Breakfast on Nov. 7. […]

With the redesign of the VA.gov website for the Department of Veterans Affairs, the agency has made progress in providing a better customer experience. Now, alongside partners at the U.S. Digital Service (USDS), the agency is looking toward other areas to improve across the department, said officials from VA and USDS today. […]

The Department of Veterans Affairs (VA) is looking to significantly overhaul its online presence, and on Wednesday opened bidding on a contract to develop a content management system for VA.gov–the agency’s primary website. […]

A software upgrade gone wrong caused widespread system outages across the Veterans Affairs Department, officials confirmed Tuesday. The agency’s main website, VA.gov, as well as Vets.gov, associated websites, and apps were temporarily affected, a VA spokesperson told MeriTalk. […]