The Veterans Benefits Administration (VBA) has automated some processes to streamline administering assistance to veterans, but according to Under Secretary for Benefits Paul Lawrence, the agency’s customer-centric approach to AI and robotic process automation (RPA) is what makes it so successful. […]

The Department of Veterans Affairs (VA) is often spotlighted for its veteran-facing modernization efforts aimed at better service delivery, but as Undersecretary for Veterans Benefits Paul Lawrence explained, the agency is also making numerous internal changes to speed its transformation. […]

Delays in processing veteran’s benefits have led to overpayments of $4.5 million through February 1, 2018, and veterans who have received these overpayments will have to pay the money back. […]

The Department of Veterans Affairs said today it is targeting Dec. 1, 2019–a full year from now–to complete a technical fix to address problems that have plagued the agency’s ability to correctly calculate monthly housing allowance payments under the 2017 Colmery Veterans Educational Assistance Act, also known as the “Forever GI Bill.” […]