The Social Security Administration’s (SSA) ongoing effort to modernize its customer relationship management (CRM) technology has put the agency’s customer service capabilities “on the edge of something extraordinary,” said Sam Richardson, SSA’s associate commissioner for the Office of Electronic Services and Technology, today at the Pega Government Empowered conference in Washington. Richardson talked about SSA’s […]

MeriTalk recently spoke with Gabrielle Rivera, vice president at Maximus, to discuss data integrity challenges and how to overcome them, as well as key considerations for enabling efficient and secure information sharing. […]

MITRE Corp. – which operates Federally funded R&D centers focused on scientific and technology issues – published a new report on Sept. 5 that offers recommendations to the incoming administration on how to modernize archaic, legacy IT systems in the Federal government. […]

The Government Accountability Office (GAO) is calling for new tech project leadership and oversight at the Department of the Interior following a failed effort to modernize one of the agency’s critical IT systems. […]

The Department of Defense (DoD) has worked for more than two decades to modernize its GPS with a more secure, jam-resistant, military-specific signal known as M-code. The Space Force, part of the Department of the Air Force, is responsible for GPS modernization.  […]

The Army’s Program Executive Office Command, Control, and Communications Tactical (PEO C3T) is out with a new draft request for information (RFI) to obtain feedback from industry on the PEO C3T’s Unified Network Operations (UNO) program. […]

The Defense Department (DoD) today unveiled a wide-ranging plan to modernize the agency’s IT networks and compute infrastructure with the aim of providing better user-centric IT capabilities to warfighters around the globe. […]

President Joe Biden signed the Federal Aviation Administration (FAA) Reauthorization Act of 2024 into law on May 16, injecting the agency with more than $105 billion over the next five years. […]

A new House bill aims to require the Environmental Protection Agency (EPA) to begin the process of updating its two legacy IT systems that manage and report on air quality data throughout the country. […]

The House Administration Committee unanimously passed two bills on April 30 that would modernize and digitize Congress’ work. […]

While the 2030 Census is still years away, a new Government Accountability Office (GAO) report reveals the U.S. Census Bureau still has some work to do to improve its IT modernization efforts critical to that mission. […]

Two members of the Technology Modernization Fund (TMF) Board said today that the group is prioritizing shareable playbooks so all of the Federal government can benefit from agencies’ modernization projects. […]

The National Telecommunications and Information Administration (NTIA) is relying on out-of-date and ineffective IT systems to carry out the vital task of managing radio-frequency spectrum use for the Federal government, the Government Accountability Office (GAO) said in a new report released on March 19. […]

The Department of the Air Force (DAF) is looking for vendors to help it modernize and operate its network infrastructure across the service, including at Guard and Reserve bases, according to a request for proposal (RFP) from the branch’s Enterprise IT and Cyber Infrastructure Division. […]

The Federal Aviation Administration (FAA) is set to get a $1.255 billion boost in its fiscal year (FY) 2024 budget, according to the Transportation, Housing and Urban Development, and Related Agencies FY2024 appropriations bill released on Sunday by the Senate and House Appropriations Committees. […]

The Pentagon’s Office of the Chief Information Officer (CIO) in 2024 will begin to implement and start building out on actions it created solid foundations for last year, a top Defense Department (DoD) official said today. […]

The Technology Modernization Fund (TMF) – administered by the General Services Administration (GSA) – has issued its fiscal year (FY) 2023 Impact Report, offering a detailed look into the fund’s investments over the past year and a look ahead to what’s in store for 2024. […]

The Biden administration announced $26 million in funding today to invest in additional safety technologies for the Federal Aviation Administration (FAA). […]

The National Archives and Records Administration (NARA) said this week that its Electronic Records Archives (ERA 2.0) system will become available for records scheduling on Sept. 18. […]

The Department of Energy (DoE) has begun the process of recompeting its $10 billion enterprise wide IT support services contract, according to a request for information (RFI) published on Friday. […]

The United States Digital Service (USDS) has been “laser-focused” on its mission to deliver better government services to the American people through technology and design since August 2014. […]

The General Services Administration’s (GSA) ninth annual Mission-Support Customer Satisfaction Survey is out for 2023, and the bottom-line finding is that the development, enhancement, and modernization of IT is one service that leaves the most room for improvement. […]

As policymakers continue to push Federal agencies to modernize their IT systems, top technology officials at four prominent government departments and organizations this week explained the progress they are making in legacy IT modernization and innovation. […]

Office of Personnel Management (OPM) Chief Information Officer (CIO) Guy Cavallo previewed his agency’s upcoming new website on Thursday, which he said is centered around improving four specific customer experiences and helping customers quickly find what they’re looking for. […]

The House on July 20 passed the Securing Growth and Robust Leadership in American Aviation Act – a bill to reauthorize the Federal Aviation Administration (FAA) and aviation safety and infrastructure programs for the next five years – with overwhelming bipartisan support in a 351-69 vote. […]

The Pentagon’s Defense Health Agency (DHA) has awarded Accenture Federal Services a five-year, $98 million contract to support the agency’s Joint Medical Common Operating Picture (MedCOP). […]

Rep. Nancy Mace, R-S.C., – chairwoman of the House Oversight and Accountability Subcommittee on Cybersecurity, Information Technology, and Government Innovation – sent a letter to Pentagon officials requesting information on the cancellation of a $374 million contract aimed at replacing the agency’s Defense Travel System (DTS), according to a press release from the committee today. […]

Federal IT leaders are championing citizen service priorities from the President’s Management Agenda (PMA), but legacy technology continues to hold citizen services back, according to new research from MeriTalk. […]

The House Transportation and Infrastructure Committee Wednesday approved bipartisan legislation to reauthorize the Federal Aviation Administration (FAA) and aviation safety and infrastructure programs for the next five years, by a unanimous 63-0 vote. […]

As the department that interacts more frequently on a daily basis with the American public than any other Federal agency, the Department of Homeland Security (DHS) recently announced that it has reduced the total amount of time the public spends accessing its services by 20 million hours annually. […]