Ensuring customers are happy is important, but Federal customer experience (CX) experts believe ensuring employees are happy is equally important. Federal experts say the same human-centered design framework can be applied to both CX and employee experience (EX) to give agencies a competitive advantage. […]
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National Archives and Records Administration
Federal government agencies are making consistent progress on going paperless and 97 percent of agencies believe they will meet the December 2022 deadline, set in Memorandum-19-21, to properly manage permanent files, according to a National Archives and Record Administration (NARA) report. […]
As a part of its record digitization efforts alongside the National Archives and Records Administration (NARA), the Department of Veterans Affairs (VA) completed digitization of declassified deck logs from the Vietnam War. […]
The Chief Records Officer for the U.S. Government said agencies are “making progress” towards the Dec. 31, 2022 goal of transferring only electronic records to the National Archives and Records Administration (NARA), but added many agencies are concerned about resources as they strive to meet the unfunded mandate. […]
Gulam Shakir, chief data officer of the National Archives and Records Administration (NARA), shared his views on the changing data landscape at the April 28 FedInsider Safeguarding Data Through Backup and Recovery webinar. […]
The General Services Administration (GSA) and the National Archives and Records Administration (NARA) have teamed up to establish an Electronic Records Management (ERM) market research tool that will allow agencies to more easily identify vendor services to meet their needs. […]
The National Archives and Records Administration’s strategic plan for 2018-2022 includes digitizing 500 million pages of records by 2020. NARA would make the records available to the public online through the National Archives Catalog. NARA also will stop accepting analog records from agencies by Dec. 31, 2022, and will accept records only in electronic format and with the appropriate metadata. […]