Top Federal officials are calling for a “human-centered” approach to technology solutions and Federal grant funding, saying that techno-digital solutions aren’t always enough and that officials must consider other needs in the process.    […]

The Office of Management and Budget (OMB) officially designated the Department of Health and Human Services (HHS) as a Quality Service Management Office (QSMO) to lead grant management process improvement efforts on a government-wide basis. […]

Continuous Diagnostics and Mitigation (CDM) Program Manager Kevin Cox said on Oct. 13 that the program office is making progress on one of its key goals for Fiscal Year 2021 – connecting Federal agencies to its second-generation Elasticsearch dashboard. […]

For the Cybersecurity and Infrastructure Security Agency (CISA), its Continuous Diagnostics and Mitigation (CDM) program and its Quality Service Management Office (QSMO) both serve roles for the agency to provide service excellence to Federal customers. […]

The Cybersecurity and Infrastructure Security Agency (CISA) will lead as the first formally designated Quality Service Management Office (QSMO) for cybersecurity services, the Office of Management and Budget (OMB) announced today. […]

The White House’s new approach to shared services remains on track for full implementation during fiscal year 2020, according to an update to the Sharing Quality Services cross-agency priority (CAP) Goal on the President’s Management Agenda (PMA) released September 19. […]

The Office of Management and Budget’s (OMB) Circular A-11 for the fiscal year 2021 budget cycle, released June 28, includes new guidance on customer experience (CX), Technology Business Management (TBM), and OMB’s new shared services policy. […]

A new update to the Sharing Quality Services cross-agency priority (CAP) goal, released June 20, lays out the timeline for the currently designated quality services management offices (QSMOs), and hints at three more areas for the new, centralized approach to shared services. […]

With the release of the Office of Management and Budget’s (OMB’s) new memo on shared services, the General Services Administration is looking to the opportunity to support the whole-of-government approach that the memo supports, said Keith Nakasone, deputy assistance commissioner for IT Acquisition at the Federal Acquisition Service (FAS). […]

With the release of a new memo by the Office of Management and Budget (OMB) on shared services today, a major revamp of how the Federal government approaches and acquires cybersecurity services, financial management systems, HR systems, and more is underway. […]

A new memo released today by the Office of Management and Budget (OMB) revamps the Federal government’s approach to shared services by establishing lead agencies for business support areas, including cybersecurity, and requiring agencies to meet government-wide standards and gain approval to go outside shared services. […]