Josh Ziman, technology product manager within the Department of Homeland Security’s Office of the Chief Technology Officer, and his team addressed the question of how much space was in their data centers by automating their records system.

Automating their processes removed human error from the equation, and Ziman said that he and his team will soon be working on a similar solution for their Authorizations to Operate procedures. While automation was the most important move for DHS to handle this issue, Ziman said agencies need to evaluate their biggest constraints before any such effort. Ziman spoke at MeriTalk’s Cloud Computing Brainstorm on June 7.

“We didn’t rush into automating. The answer is the thing that could impact you the most,” Ziman said in an interview with MeriTalk. “The first thing is to figure out what your constraints are. Constraints are different based on agencies.”

Ziman’s perspective is just one voice among the crowd cheering for a mind-set shift among Federal leaders who oversee software development and IT operations, or DevOps. For example, Chad Sheridan, chief information officer of the U.S. Department of Agriculture’s Risk Management Agency, said agencies should study where they fail, not where they succeed.

“We need to drive the impetus for change from where we bumped our heads,” Sheridan said. “DevOps is really easy when I’m going after the new shiny. Frankly, I can’t afford to keep bumping my head.”

“If you’re trying to move an elephant or an aircraft carrier, you’re not going to move that thing overnight. This is not something that turns around in a year. This is a radical change,” said Chad Sheridan. (Photo: David Keith for MeriTalk)

Peter Chin, chief of Application Development and Architecture for the Administrative Offices of the U.S. Courts, said that a shift in culture must accompany software and IT modernization. He said, at the U.S. courts, DevOps is the new and exciting idea that everyone wants to be a part of.

However, Chin said that his office has learned to slow down and succeed as a whole rather than seek smaller victories at the granular level.

“It’s all about not forcing it or saying ‘thou shall,’ ” Chin said. “Development is more about culture. It’s about accepting automation.”

According to the panelists at MeriTalk’s event, IT leaders in the Federal government need to be accustomed to taking the blame for the inevitable hiccups that accompany modernization. Sheridan said CIOs need to don their “flak jackets,” a term he attributed to David Bray, who was named the National Geospatial-Intelligence Agency’s new chief venture officer June 6.

“You have to decide that you want to change. Then you need to find a cohort of people because you can’t do it all yourself,” Sheridan said. “Be prepared to fail. You take flak if you’re in charge. All people that drive change take a lot of heat.”

In addition to thick-skinned leadership, Sheridan also said IT change requires patience and time. Although he acknowledged that agencies can reach stability in a legacy environment, he said change, while slow, is necessary. He said agencies will start to reap the benefits of their efforts in four or five years, not just one.

“If you’re trying to move an elephant or an aircraft carrier, you’re not going to move that thing overnight. This is not something that turns around in a year. This is a radical change,” Sheridan said. “It’s got to be driven by Feds. If it doesn’t have ownership from a Federal office, it will fail.”

Employees can serve as both an obstacle and an asset during the process of cloud adoption. Chin said that an important element of effective modernization initiatives is the teams orchestrating the technology efforts. He said agencies need to seek out bright people.

“They might be out there or they might be in your office today,” Chin said. “They could be smaller businesses. They could be upstarts.”

On the other hand, Sheridan said that people can slow down modernization efforts because of their unwillingness to change. He admitted that technology initiatives can seem daunting, particularly to Federal employees who have grown accustomed to a certain way of doing things for the past 20 years.

He also discussed how the ecosystem of service providers, technology users, and cyber needs is inextricably linked, even though Federal users often mistrust new technology.

“The people are going to be one of the biggest impediments. Change is fearful. I’m asking them to do things they maybe didn’t do in the past. That’s not easy,” Sheridan said. “Culture drives tech, which drives processes. They drive each other. You have to kind of approach it all at once.”

Ziman said that his supervisor, Mike Hermus, chief technology officer of DHS, is the driving force behind his office’s DevOps efforts.

Ziman said that, when he and his team are listening to pitches from cloud service groups, the most compelling cases come from the companies that use their own technology. He said DHS has adopted a similar practice, using the services and techniques they recommend for agencies across the Federal government within their own offices.

“We eat our own cooking,” Ziman said.

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Eleanor Lamb
Eleanor Lamb
Eleanor Lamb is a Staff Reporter for MeriTalk covering Big Data, FITARA, Homeland Security, Education, Workforce Issues, and Civilian Agencies.