Customer experience CX-min

President Biden released an executive order (EO) today with requirements for 17 different Federal agencies to make customer experience (CX) improvements across 36 areas. The order as a whole broadly focuses on ways Federal government agencies can create more seamless interactions with the public, Federal officials said on a press call explaining the White House directive. […]

White House

In a new memorandum from the Biden administration, Office of Management and Budget (OMB) Director Jason Miller detailed how the White House would like to direct $100 billion in Federal contracting opportunities to small disadvantaged businesses (SDBs). […]

White House
OMB

Jason Miller, the deputy director for management at the Office of Management and Budget (OMB), said he hopes the government’s expansion of telework for Federal employees will serve as a “leapfrog moment” and help the government to better compete in the battle for talent. […]

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